Search results for "uncertainty management"
showing 6 items of 6 documents
Strategic analysis of transit service quality using fuzzy AHP methodology
2013
Customer satisfaction analyses are deeply based on customers' judgments and as consequence, they can be characterized by a certain degree of uncertainty generally ascribed to coexistence of three relevant aspects: vagueness, imprecision and subjectivity. In the present paper, a methodology able to handle such uncertainty, based on the ServQual discrepancy paradigm and that uses in combined manner the AHP method and the Fuzzy Sets Theory is proposed in order to overcome limitations of the traditional service evaluation approaches. Subsequently, by considering the Italian public transit service sector, a service quality analysis is conducted and the overall transit service quality structure i…
Uncertainty management in the measurements for the electric power quality analysis
2014
The paper deals with the uncertainty estimation in the measurements performed to assess the electric power quality. In a first steps, all the error sources, which give a significant contribution to the combined uncertainty associated to the measurement results, are identified. Successively, in order to analyze how the errors combine and propagate through the measurement chain, four approaches are proposed and validated. These approaches entail a greater and greater uncertainty overestimation, but, at the same time, require less and less time and resources. Therefore, the four methodologies are perfectly adequate for the implementation of the PUMA (Procedure for Uncertainty Management) metho…
Is integration of Uncertainty Management and The Last Planner System a good idea?
2018
The Last Planner System (LPS) is a tool for project planning and control, and is an important contribution from Lean Construction. LPS focuses on scheduling, task coordination and time management. Uncertainty Management (UM) is a key element in Project Management, where uncertainty is the totality of opportunities (potential upsides) and risks (potential downsides). UM addresses all types of uncertainty (related to cost, time, quality, scope, safety, customer satisfaction, company reputation, etc.). The aim of UM is to exploit the opportunities and reduce the risks. Two construction companies involved in this research are working with both LPS and UM. One has extensive experience with LPS, …
Uncertainty management in the measurements of low frequency magnetic fields
2014
The paper deals with low-frequency magnetic field measurements carried out by using a broadband and isotropic instrument. These measurements are characterized by very high uncertainty values, which imply a high risk of wrong decisions when there is the need to establish if a site complies or does not comply with specified emission limits. To reduce this risk, we decided to perform the so called “uncertainty management” that is the discipline of optimizing the cost of a measurement versus the uncertainty target. The task is achieved by using the PUMA method that is an iterative technique originally conceived for geometrical and mechanical measurements. The approach is completely based on the…
Supportive Communication in the Workplace
2019
Supportive communication is a form of social interaction that produces resources with which to solve situational problems and manage emotional strain. Through the management of uncertainty, supportive communication enhances the perception of personal control over life events and strengthens the perception of acceptance. It is enacted in the seeking of support, in providing support, and in supportive listening as a form of emotional and informational support. In the workplace, supportive communication is crucially important: It promotes productive work and employees’ well-being as well as job satisfaction and engagement in the organization. This chapter presents the foundations of supportive…
Newcomers in the Workplace
2019
When newcomers enter a workplace, the focus is usually only on orientation and onboarding tactics, which aim to socialize newcomers into the workplace. However, it is through workplace relationships that newcomers make sense of their work tasks and create an understanding of “our workplace.” This chapter describes the processes of interpersonal communication in the workplace during a newcomer’s entry phase. Newcomers may face uncertainty regarding professional performance, relationships, job tasks, or membership. This uncertainty is managed by information-seeking strategies. In social interaction with others, newcomers construct their belonging through membership negotiation and identificat…